ASA Central Network

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  • 1.  Interview Show-up rate - Scheduled vs Arrived %

    Posted 10-14-2022 09:38
    Most staffing companies, as well as numerous other businesses/restaurants, are  struggling with Interview "show-up rates" (i.e. Scheduled vs Arrived %) 
    Is a normal acceptable  "show-up rate"  30%, 40% ??      1 out of 3 industrial/labor/warehouse candidates show for interview, is that what others are experiencing?   Can ASA members give suggestions/tips or best practices  of how we ALL can improve this problem?

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    Kent Castelluccio
    President
    Area Temps Inc.
    Independence OH
    (216) 348-6201
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  • 2.  RE: Interview Show-up rate - Scheduled vs Arrived %

    Posted 10-21-2022 09:19
    Edited by Robert Kelly 10-21-2022 09:20

    Kent, you are not alone, friend! Yes, that is exactly our scenario as well. Industrial interviews are better than administrative/professional. What we have changed is a lot more communication before. Talking about job opportunities related to their skills - and then tying their interview to that opportunity. Also, we've been having a bit more of a commitment when we offer to market them out to their top prospective companies, giving them the feeling that there's more than meets the job board (if Optimus Prime was a Recruiter). We've tried scheduling apps, like Calendly, with our Administrative/Professional divisions which remind the candidate the day before and 2 hours before their scheduled interview. Still, we are good to see the 40-50% turnout rate.

    Sure, we'll call to see what happened, and give them another chance - but if we schedule you twice for an interview and you still don't show up... that's like a no-call/no-show on a job at that point, and none of us like you anymore. As my old manager always told me, they're temps for a reason - and you'll most likely see them again within a year. 

    We keep notes in the system of these "ghostly" offenders that haunt our days, or as the kids say "I have receipts".


    Best of luck to you and the team. 


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    Robert Kelly, TSC, CSP, CWCP
    Vice President
    Augusta Staffing Associates
    Martinez GA
    (706) 860-4820
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