ASA Central Network

Hi Carly,

We switched from Avionte to Bullhorn and went live a little over a year ago. Here is my take:

Actual software: Bullhorn is superior. The workflows are smooth, they integrate with virtually anyone, and the admin is easy to use. Canvas reporting is a bit tough, but they have firms that you can pay to create custom reports. The founder is still the CEO so the company has a solid and consistent vision.

Service after the Sale: Avionte is superior. Brigid Isenmann, Director of Customer Experience, takes her position seriously and ensures that the support and product teams are delivering for the customers. The culture, although lacking direction when we left, is based on customer experience and it shows. The people I worked with there will bend over backwards for their customers. Avionte is now owned by a private equity firm, and with John Long now out of day-to-day operations the original founders are no longer running the business. When we were with them, this resulted in an inconsistent/clouded strategic vision.

Good luck in the search! Whatever direction you go, get as much of the implementation in writing, and interview your project manager before accepting them. Estimates can rise very fast if every aspect is not spelled out ahead of time in the SOW. In addition,  your project manager will make or break your implementation. We had a fantastic Project Manager at Avionte, but our Bullhorn project manager was checked out and we did not realize it until we were too close to go-live. Motivation and "grit" in a project manager far outweigh experience.

Erik Snyder
Director of Operations
(586) 323-6600 Local

(586) 323-0073 Direct
(586) 944-7678 Cell
(877) 782-3444 Fax                            
Website | Facebook | LinkedIn

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For the most part, yes.

Bullhorn has the capacity to handle volume that Avionte didn't, and their ability to integrate with virtually anyone opens our options when it comes to supplemental tech vendors. Even though support is a struggle, good software tends to need less support, and Bullhorn is good software. We are also fortunate to have a strong Account Manager. If you have not already met him, ask about Eric Scalese. When I hit a wall with support he is generally able to work the backend and make things happen.

Erik Snyder
Director of Operations
(586) 323-6600 Local

(586) 323-0073 Direct
(586) 944-7678 Cell
(877) 782-3444 Fax                            
Website | Facebook | LinkedIn

Confidentiality Notice:  This message and/or transmitted documents are intended only for the use of the individual or entity to which they are addressed and may contain information that is privileged, confidential, or exempt from the disclosure under applicable laws.  Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system.  E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission

We have been using Avionte' since 2014 and are pleased.  We selected Avionte' over Bullhorn because we wanted both the front and back office functions in one platform.  We use Aero and are excited about the newer update, BOLD, which will be out soon.  Every platform has its glitches, but when we have had issues the support and service we have received has been good.