ASA Central Network

Good afternoon -

We moved from StaffSuite to Bullhorn two months ago and I've been very disappointed with Customer Support.  My main issue is the reporting capabilities.  StaffSuite had numerous standard reports for sales/usage/hours/payroll/margin/costs, etc.  I'm having an extremely difficult time accessing the same data in Bullhorn.  The only response we can get from Bullhorn Support is a link to their reports menu which is of no help.  We use EmployDrive for payroll.

Any Bullhorn users with whom we can connect to discuss?

Thanks!

Christine Chandler
President
AdvantaStaff, Inc.
Chester, VA

------------------------------
Christine Chandler
President
AdvantaStaff Inc.
Chester VA
(804) 414-1560
------------------------------

Hi Christine,

We're sorry to hear that your experience has been less than ideal-that certainly isn't the customer experience we strive for here at Bullhorn and we want to do everything we can to provide the support you need. 

I understand that you have a call set up with both your account manager and Employdrive to dig into Bullhorn's reporting capabilities. We look forward to gathering some additional information around your reporting goals during that call so that we can introduce you to a customer with similar needs who can share their experience with you. 

In the meantime, please don't hesitate to reach out to me if you have any additional questions at <jr.stricker@bullhorn.com>.

------------------------------
J.R. Stricker
SVP, Global Support & Training
Bullhorn Inc.
Boston MA
------------------------------

Original Message:
Sent: 12-15-2020 13:19
From: Christine Chandler
Subject: Bullhorn

Good afternoon -

We moved from StaffSuite to Bullhorn two months ago and I've been very disappointed with Customer Support.  My main issue is the reporting capabilities.  StaffSuite had numerous standard reports for sales/usage/hours/payroll/margin/costs, etc.  I'm having an extremely difficult time accessing the same data in Bullhorn.  The only response we can get from Bullhorn Support is a link to their reports menu which is of no help.  We use EmployDrive for payroll.

Any Bullhorn users with whom we can connect to discuss?

Thanks!

Christine Chandler
President
AdvantaStaff, Inc.
Chester, VA

------------------------------
Christine Chandler
President
AdvantaStaff Inc.
Chester VA
(804) 414-1560
------------------------------

Christine,

Our company made the switch to Bullhorn and Employdrive at the end of September.  We have experienced and are still experiencing the same problems you've shared.  Bullhorn's customer service has disappointed us from the start and the lack of industry standard reports is shocking.  Our best ally has been Jeff Johnston at Employdrive.


------------------------------
James Varner
President
Recruiting Solutions
Columbia SC
(843) 806-8125
------------------------------

Original Message:
Sent: 12-15-2020 13:19
From: Christine Chandler
Subject: Bullhorn

Good afternoon -

We moved from StaffSuite to Bullhorn two months ago and I've been very disappointed with Customer Support.  My main issue is the reporting capabilities.  StaffSuite had numerous standard reports for sales/usage/hours/payroll/margin/costs, etc.  I'm having an extremely difficult time accessing the same data in Bullhorn.  The only response we can get from Bullhorn Support is a link to their reports menu which is of no help.  We use EmployDrive for payroll.

Any Bullhorn users with whom we can connect to discuss?

Thanks!

Christine Chandler
President
AdvantaStaff, Inc.
Chester, VA

------------------------------
Christine Chandler
President
AdvantaStaff Inc.
Chester VA
(804) 414-1560
------------------------------

James,

We're sorry to hear that your experience has been less than ideal as well.  Our mission is to deliver an incredible customer experience and it clearly appears that we have missed the mark here.  We are committed to leaning in and resolving your concerns. 

Our Customer Success team will be reaching out to engage with you soon.  We look forward to connecting with you to identify your specific needs and identifying the best path forward.

In the meantime, please don't hesitate to reach out to me if I can be of any additional assistance at <jr.stricker@bullhorn.com>.

------------------------------
J.R. Stricker
SVP, Global Support & Training
Bullhorn Inc.
Boston MA
------------------------------

Original Message:
Sent: 12-16-2020 12:36
From: James Varner
Subject: Bullhorn

Christine,

Our company made the switch to Bullhorn and Employdrive at the end of September.  We have experienced and are still experiencing the same problems you've shared.  Bullhorn's customer service has disappointed us from the start and the lack of industry standard reports is shocking.  Our best ally has been Jeff Johnston at Employdrive.


------------------------------
James Varner
President
Recruiting Solutions
Columbia SC
(843) 806-8125

Original Message:
Sent: 12-15-2020 13:19
From: Christine Chandler
Subject: Bullhorn

Good afternoon -

We moved from StaffSuite to Bullhorn two months ago and I've been very disappointed with Customer Support.  My main issue is the reporting capabilities.  StaffSuite had numerous standard reports for sales/usage/hours/payroll/margin/costs, etc.  I'm having an extremely difficult time accessing the same data in Bullhorn.  The only response we can get from Bullhorn Support is a link to their reports menu which is of no help.  We use EmployDrive for payroll.

Any Bullhorn users with whom we can connect to discuss?

Thanks!

Christine Chandler
President
AdvantaStaff, Inc.
Chester, VA

------------------------------
Christine Chandler
President
AdvantaStaff Inc.
Chester VA
(804) 414-1560
------------------------------

Thanks James.  It's very disappointing to hear that you're having the same issues.  I appreciate the contact at EmployDrive and will follow-up.

Chris

------------------------------
Christine Chandler
President
AdvantaStaff Inc.
Chester VA
(804) 414-1560
------------------------------

Original Message:
Sent: 12-16-2020 12:36
From: James Varner
Subject: Bullhorn

Christine,

Our company made the switch to Bullhorn and Employdrive at the end of September.  We have experienced and are still experiencing the same problems you've shared.  Bullhorn's customer service has disappointed us from the start and the lack of industry standard reports is shocking.  Our best ally has been Jeff Johnston at Employdrive.


------------------------------
James Varner
President
Recruiting Solutions
Columbia SC
(843) 806-8125

Original Message:
Sent: 12-15-2020 13:19
From: Christine Chandler
Subject: Bullhorn

Good afternoon -

We moved from StaffSuite to Bullhorn two months ago and I've been very disappointed with Customer Support.  My main issue is the reporting capabilities.  StaffSuite had numerous standard reports for sales/usage/hours/payroll/margin/costs, etc.  I'm having an extremely difficult time accessing the same data in Bullhorn.  The only response we can get from Bullhorn Support is a link to their reports menu which is of no help.  We use EmployDrive for payroll.

Any Bullhorn users with whom we can connect to discuss?

Thanks!

Christine Chandler
President
AdvantaStaff, Inc.
Chester, VA

------------------------------
Christine Chandler
President
AdvantaStaff Inc.
Chester VA
(804) 414-1560
------------------------------

Thanks for the shout out Mr. Varnish!  We're glad to help in any way we can. 

------------------------------
Jeff Jefferson
Partner
Employdrive
Glen Allen VA
(804) 665-9725
https://employdrive.com
------------------------------

Original Message:
Sent: 12-16-2020 12:36
From: James Varner
Subject: Bullhorn

Christine,

Our company made the switch to Bullhorn and Employdrive at the end of September.  We have experienced and are still experiencing the same problems you've shared.  Bullhorn's customer service has disappointed us from the start and the lack of industry standard reports is shocking.  Our best ally has been Jeff Johnston at Employdrive.


------------------------------
James Varner
President
Recruiting Solutions
Columbia SC
(843) 806-8125

Original Message:
Sent: 12-15-2020 13:19
From: Christine Chandler
Subject: Bullhorn

Good afternoon -

We moved from StaffSuite to Bullhorn two months ago and I've been very disappointed with Customer Support.  My main issue is the reporting capabilities.  StaffSuite had numerous standard reports for sales/usage/hours/payroll/margin/costs, etc.  I'm having an extremely difficult time accessing the same data in Bullhorn.  The only response we can get from Bullhorn Support is a link to their reports menu which is of no help.  We use EmployDrive for payroll.

Any Bullhorn users with whom we can connect to discuss?

Thanks!

Christine Chandler
President
AdvantaStaff, Inc.
Chester, VA

------------------------------
Christine Chandler
President
AdvantaStaff Inc.
Chester VA
(804) 414-1560
------------------------------

Christine,

We moved to Bullhorn about 2 years ago and have struggled with the same issues with them.  We ended up having to have a third party create reports that should have been part of the base package.  The biggest disappointment is the inability to mass load or mass change data in the system.  Again we have had to rely on a third party to load or clean data as Bullhorn does not provide a standard way to manipulate information.  With regards to customer service we have had less than a satisfactory level of service and have had numerous conversations with their team without any real improvement.

I would be happy to share details with you 

------------------------------
Gary Glick
COO
Provenir LLC
San Antonio TX
(210) 479-3444
gglick@provenirusa.com
------------------------------

Original Message:
Sent: 12-15-2020 13:19
From: Christine Chandler
Subject: Bullhorn

Good afternoon -

We moved from StaffSuite to Bullhorn two months ago and I've been very disappointed with Customer Support.  My main issue is the reporting capabilities.  StaffSuite had numerous standard reports for sales/usage/hours/payroll/margin/costs, etc.  I'm having an extremely difficult time accessing the same data in Bullhorn.  The only response we can get from Bullhorn Support is a link to their reports menu which is of no help.  We use EmployDrive for payroll.

Any Bullhorn users with whom we can connect to discuss?

Thanks!

Christine Chandler
President
AdvantaStaff, Inc.
Chester, VA

------------------------------
Christine Chandler
President
AdvantaStaff Inc.
Chester VA
(804) 414-1560
------------------------------

Hi Christine,

We our currently on Avionte', but I have been to several Bullhorn conferences. I have become friends with Melissa from https://chameleontechnologiesinc.com/. They have done some very cool business intelligence with JobDiva and Bullhorn. 

I modeled some of our internal business intelligence we do from Avionte' off their work.

Their good people, and she has a staffing background.  So might be worth reaching out to them.

------------------------------
Wally Nehls
Director of IT
Peoplelink Group
South Bend IN
(574) 401-6236
------------------------------

Original Message:
Sent: 12-15-2020 13:19
From: Christine Chandler
Subject: Bullhorn

Good afternoon -

We moved from StaffSuite to Bullhorn two months ago and I've been very disappointed with Customer Support.  My main issue is the reporting capabilities.  StaffSuite had numerous standard reports for sales/usage/hours/payroll/margin/costs, etc.  I'm having an extremely difficult time accessing the same data in Bullhorn.  The only response we can get from Bullhorn Support is a link to their reports menu which is of no help.  We use EmployDrive for payroll.

Any Bullhorn users with whom we can connect to discuss?

Thanks!

Christine Chandler
President
AdvantaStaff, Inc.
Chester, VA

------------------------------
Christine Chandler
President
AdvantaStaff Inc.
Chester VA
(804) 414-1560
------------------------------