Cheryle:I would suggest that rather that trying to find business performance measures for your back office team, you turn this into a process improvement initiative. Call together your various department/functional leaders and determine what the current top 3-5 issues are that are hindering efficient operations and then set measurable improvement targets for each quarter. You can then establish your incentive compensation based on accomplishing those objectives.
Establish regular (weekly?) meetings to review progress and maintain forward momentum. Make sure, however, the responsibility for action remains with each functional team. Celebrate wins and communicate this initiative throughout the entire company.
Cheryle:One way is to come up with the scoring matrix and have the different stake holders score each back-office department (monthly or quarterly). Incentives can be based on the scores.
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