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Recruiting scripts

  • 1.  Recruiting scripts

    Posted 03-04-2021 23:10
    I am trying to get better and grow as a Recruiter and I wanted to see how you conduct your phone interviews? Any sample scripts that you've used the past or what has worked for you? How do you get that candidate to finish the onboarding process?

    ------------------------------
    Melitza Weller
    On-Site Supervisor
    BelFlex Staffing Network
    Cincinnati OH
    (513) 939-3444
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  • 2.  RE: Recruiting scripts

    Posted 03-05-2021 09:33
    Good morning Melitza,  These are all great questions, especially since the interview world as we know it changed with the onset of the pandemic. 

    When I conduct phone interviews or even virtual, I don't use a script.  I conduct the phone interview just as I would if it were an in person interview.  We tell our candidates that they need to prepare for a phone or Zoom interview just as they would face-to-face, get dressed, and be presentable, be prepared; I wouldn't be a very good recruiter if I didn't do the same thing, take my own advice. 

    As for returning onboarding papers, we do what ever it takes to assist them in this process.  We allow them to take a picture of their documents and send it back to us.  This is because most people have a smart phone but don't have a scanner or fax.  I also tell them that as soon as they return the documents to us, we will get their resume and assessment results submitted to the client for consideration of the position.  This seems to be working very well; if the candidate is interested and motivated in the  position and working, they will get the papers to us.

    I'm more than happy to talk further with you if you have more questions - please feel free to reach out to me anytime!

    ------------------------------
    Stacy Casaz CSP,CSC
    Staffing Manager
    Neese Personnel
    Oklahoma City OK
    (405) 942-8551
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  • 3.  RE: Recruiting scripts

    Posted 03-05-2021 09:52
    Hi Melitza,      Kudos to you for wanting to perfect your script.    Don't think you are alone in the plight to get onboarding paperwork returned on time.    I will never stop being amazed at those employees that put forth minimal effort to secure employment.  We use a texting program and will have them take pictures of forms but many don't have printers so we have put everything onto our website in a mobile friendly format so they can just fill it out on their phones.  I agree with others, do what it takes to help them.   If all else, if they don't finish the paperwork I tell them they can't start the job.   That usually does the trick. 

    As for screening.... I always try to relax the candidate when beginning the phone screen/ interview by starting with a totally off topic discussion like sharing a funny experience i had that day so that they know I'm easy to talk with.  Sometimes I'll talk about dogs, a lot of people have pets so it's a commonality.      I move into the discussion very relaxed and a few questions I will ask in a phone screen is what they liked about the prior positions, how did they feel they were treated, what has been their favorite supervisor and why did they like that person, and what makes they want to go to work in the morning.       From there I move on to skill set...etc.     Hope that helps.      
    Good luck and best wishes.   Tracey

    ------------------------------
    Tracey Madden CPC, CTS
    President
    McIntosh Staffing Resources
    Dover NH
    (603) 742-8325
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  • 4.  RE: Recruiting scripts

    Posted 03-05-2021 15:16
    Thank you so much Stacy and Tracy this is helpful information.

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    Melitza Weller
    On-Site Supervisor
    BelFlex Staffing Network
    Cincinnati OH
    (513) 939-3444
    ------------------------------

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  • 5.  RE: Recruiting scripts

    Posted 03-06-2021 08:52
    Edited by Jay Mattern 03-08-2021 08:56

    Melitza:

    First, I agree with the others here who applaud you for seeking to improve your skills. Like anything else, the best way to learn a skill and then improve on it is to do it. Not once, but over and over, and then assess your results each time.


    You should first determine what the outcome is that you desire, then work backwards from there. I'm guessing that the outcome is to (a) make a determination as to whether you will extend a conditional job off or not, then, (b) get them fully onboarded and ready to accept an assignment. This will drive your actions throughout the process. 

    Some additional things to consider:

    • An important part of the interview process is establishing rapport. Don't immediately jump right into your interview questions. Be conversational and let the candidate know that you are interested in having a conversation.
    • Ask open-ended questions (they can't be answered yes or no) in order to draw the candidate out. 
    • Behavioral inquiries are effective as well. "Tell me about a time you had to [reference an example relevant to the job] and how you handled it."
    • Be clear on what happens next and when. Confirm that the candidate is ready to continue by asking them! Here you want a yes or no answer. 

    I hope these ideas help.

    ------------------------------
    Jay Mattern
    CEO
    TerraFirma Marketing
    South Bend IN
    (574) 213-3855
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  • 6.  RE: Recruiting scripts

    Posted 03-07-2021 07:52
    Thank you Jay! This really helps a lot.

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    Melitza Weller
    On-Site Supervisor
    BelFlex Staffing Network
    Cincinnati OH
    (513) 939-3444
    ------------------------------

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  • 7.  RE: Recruiting scripts

    Posted 03-08-2021 08:51
    Edited by Maureen Groezinger 03-08-2021 09:06
    Hi Melitza!
    And thank you, Jay! - I love those points and whole-heartedly agree when it comes to keeping the interview conversational --and to avoid asking closed-ended questions. This will help draw the candidate out and give you a better understanding of how they think. 

    I always say that people will tell you everything you need to know about them, if you are listening.... this is true of dating and true of interviewing! Keep the conversation comfortable and invite them to share with you... you will learn more from that then from standard scripted conversations - people will also try to tell you what you want to hear, so you have to catch them a little off guard - and listen to those answers. 

    We use a basic script for our pre-screening and then try to cater our interviews to be more free-form - you can still have a few questions on-hand, but try to steer the conversation by allowing the candidate to share! 

    Melitza -hope this helps! 

    - Mo
    -----------------------------
    Maureen Groezinger
    Recruiter
    A Plus Staffing Solutions LLC
    Columbus OH
    (614) 328-9994
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  • 8.  RE: Recruiting scripts

    Posted 03-08-2021 08:56
    Thanks for the correction, Mo! Yes, I meant ask "open-ended" questions that can't simply be answered yes or no...

    ------------------------------
    Jay Mattern
    CEO
    TerraFirma Marketing
    South Bend IN
    (574) 213-3855
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  • 9.  RE: Recruiting scripts

    Posted 03-09-2021 07:12
    Thank you so much. I basically do all the prescreening and the the Staffing Supervisors do the next step. I used to do it all and it wasn't as hard as just doing a quick prescreen. I am always switching my methods to see what is working and what's not.

    ------------------------------
    Melitza Weller
    On-Site Supervisor
    BelFlex Staffing Network
    Cincinnati OH
    (513) 939-3444
    ------------------------------

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  • 10.  RE: Recruiting scripts

    Posted 03-10-2021 20:47
    Good Feedback from everyone!!
    NOT A FAN OF SCRIPT!! "You need to be yourself"
    BUT MAYBE SOME BULLET POINTS TO GO OVER-TO KEEP YOU ON TRACK.

    The first call is all about getting them to feel comfortable with discussing expectations/jobs and etc.
    Lead the conversation with Energy and Excitement! Your VOICE TONE WILL SAY IT ALL!
    *Keep it Simple
    *Engage the Candidate with Interest(Its ok to talk about hobbies, life and etc).
    *What Inspired you to apply here?
    *Keep the conversation flowing as you ask more in-depth questions about what they are looking for in their next job and etc.
    *Remember to let them talk and engage with you and have fun with it!

    Also if you are doing a Zoom Interview-I always tell my candidates to bring their coffee/Tea into the call.
    Great conversation piece to chat with right off the bat, to make them feel relaxed! My candidates Love their Folgers:)!!

    The best way to describe the First Interview Call:
    Deep Dive "Beer/Coffee Chat"
    "Get to know the candidate, so you can guide them into the best situation possible to get HIRED"

    ------------------------------
    Richard Rosner
    Founder-Job Agent
    Staffing Shark
    Lemont Furnace PA
    (724) 880-6760
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  • 11.  RE: Recruiting scripts

    Posted 03-10-2021 21:05
    Thank you so much for this! Bullets points would be great for me. My biggest hurdle is when someone answers the phone and a not nice way and then freeze. But this is good advice too so I'm definitely going to try it tomorrow. Thank you!

    ------------------------------
    Melitza Weller
    On-Site Supervisor
    BelFlex Staffing Network
    Cincinnati OH
    (513) 939-3444
    ------------------------------

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  • 12.  RE: Recruiting scripts

    Posted 03-10-2021 21:45
    Edited by Jay Mattern 03-10-2021 22:35
    ...Ring...Ring...Ring...
    "Yeah - Hello?"
    "Hi. This is Melitza from BelFlex."
    "Whaddayawant?!"
    "Hi John. Did I catch you at a bad time?"
    "No. Whats up?"
    "I'm glad I was able to reach you..."

    You can then carry on from there. The objective is to "disarm" the person at the beginning of the call by asking a question.

    ------------------------------
    Jay Mattern
    CEO
    TerraFirma Marketing
    South Bend IN
    (574) 213-3855
    ------------------------------

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  • 13.  RE: Recruiting scripts

    Posted 03-10-2021 22:03
    Thank you Jay! This is great. I love it

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    Melitza Weller
    On-Site Supervisor
    BelFlex Staffing Network
    Cincinnati OH
    (513) 939-3444
    ------------------------------

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  • 14.  RE: Recruiting scripts

    Posted 03-11-2021 08:51
    Jay,

    You crack me up-but this is so True of someone on a call!! 
    I think 50% of my calls start off this way.

    Keep up the Great Feedback Everyone!

    ------------------------------
    Richard Rosner
    Founder-Job Agent
    Staffing Shark
    Lemont Furnace PA
    (724) 880-6760
    ------------------------------

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  • 15.  RE: Recruiting scripts

    Posted 03-12-2021 14:02
    Hi Melitza, I love the question and dialog.  I have a standard interview that I use for most applicants who apply for a job with no specific goal, but try to tailor my questions to match the jobs that I am recruiting for.  This allows me opportunity to be more specific to the job.  I will share two questions that really do tell me a lot about a person.  I ask this towards the end of the interview after they have settled in and are comfortable:  1.  Can you tell me the best idea that you have ever had?  2.  Can you share with me the biggest ooops (mistake) you have ever made?  Again, I ask this in a very light hearted manner.  Many tell me that this is a hard one, and my answer is, "yes, that was one of my best ideas, do you like it?"

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    Pamela Harpster
    Recruiter
    Management Connections
    Cloverdale CA
    (707) 894-4400
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  • 16.  RE: Recruiting scripts

    Posted 03-12-2021 18:40
    Those are really good questions to ask. I am glad I am not the only who has a standard questions to ask. I do the same and tailored the questions to the job I have open. Thanks to all this messages I've had a different outlook and have been incorporating them. I will try those questions too. Thank you!

    ------------------------------
    Melitza Weller
    On-Site Supervisor
    BelFlex Staffing Network
    Cincinnati OH
    (513) 939-3444
    ------------------------------

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