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Hi Maureen,I agree with RiAnn. Presenting realistic job expectations to candidates will help very much with this position.Backing up a little bit though... you have to then know what is realistic for this position. The stack of applications that this person is entering is never going to go away or get smaller. Therefore, you have to know what a realistic number is for average production to complete in a hour. What is a good number...what is an outstanding number of applications to complete in a hour? Once you know this (presumably from the client or existing staff), then you could set realistic expectations. Again, that backlog of applications is never going away, because they keep just keep coming. If you give your employee a number of applications to complete in a hour/day, then they know if they are doing a good job (which equals less stress). Then, if you want to take it one step further, you could do some type of bonus program, whether it's individual or team based. If the employees complete more than average, they achieve the bonus. The bonus doesn't have to be money, it could be something else. But, it could be money. Talk to your client; it's a team effort to help the employees and the client, right?!
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